A couple of years ago, one of DuKate’s previous painters, my buddy Earl – did a bang-up job painting my living room. The reason I still enjoy the solace of that room is the incredible attention Earl paid to the little details. All the paint lines are perfect – I’m not exaggerating. There are only clean, crisp lines butting different colors together – perfectly straight – with no overlap….such a talent. Because of this, I experience the ambience of the room, not the flaws. You may think I’m being overly dramatic but the thing is, I’m probably not all that different for most of our clientele. When all the dust settles, how your project “feels” may far outweigh everything else. After all, you have to live in that room.
Attention to detail is key. I was so upset when I saw a previous color peeking out from behind the electrical outlet in my kitchen. (I had hired a different painter before Earl and that’s what I got.) Every day I would see that sloppy job because the outlet was right next to my kitchen sink. So, you can imagine how often I would grumble at that painting company. It imprinted their name on my “Do Not Use EVER AGAIN List”. See, here’s the thing – I can paint that bad myself and many homeowners look at the annoying little details and think that exact same way. Paying attention to how the project feels is a big picture thing. But – then we must, as the contractor, look a little closer to find out why it feels the way it does.
Last year I had new hardwood installed in my dining room and kitchen. (Our own Kevin Jewell did a perfect job!) I purchased some quarter round for the finishing touch and learned a good lesson. There is a big difference between quarter round and shoe mold! (Ok, I’m a girl, I’ll admit it. I did not know that fact despite working in this field for 15 years and being married another 14 years to a contractor.) Shoe mold’s slightly narrower profile and flexibility is a far more attractive finishing touch then rigid and bulky quarter round. Details. I was told I should return the quarter round for shoe which I did and wow – esthetically a much simpler, cleaner finish. Now if I had large gaps to cover, quarter round would have been the ticket.
So here’s the point. Every day I am thankful for talents of Earl & Kevin. As a contractor it is easy to think those nail pops are a minor detail, but trust me, they are not. Those “little things” are the difference between a great referral and a continual, aggravating annoyance.