Our Customer Consultant
Kathy Shertzer | Customer Consultant
Your first contact with DuKate Fine Remodeling is Kathy Shertzer. She is the "customer consultant" of the company helping you to match your dreams with your budget. When you call in for an estimate, Kathy will make a phone appointment with you, the potential client, setting aside 20-30 minutes to gather the details of your remodeling project. Client participation is eagerly sought at this point so that we may understand what your expectations will be and how we can achieve them. This process begins to lay the proper foundation for a successful project. Kathy will schedule your first meeting with Mike DuKate or Joe Stilwell where all the information accumulated to this point will be transferred in the form of a meeting agenda.
|
Mike DuKate
| Initial Meeting
Mike's goal is to help you, the client decide the feasibility of your project, as well as to introduce you to DuKate Fine Remodeling. He will be happy to answer any pre-qualifying questions you may have about us. Mike has a wealth of information regarding design options or alternate possibilities for your project. He understands that remodeling is an intrusive and emotional process and strives to eliminate as many questions and/or fears you may have before we ever enter your home.
|
| | Client Authorizes Design/Remodel Agreement |
| DFR Provides Conceptual Designs
Our designers' goal is to comprehend your vision for your project. With a penchant for details, they will work closely with you to develop dimensional drawings of your remodeling project. Once you are satisfied with the design and decide to move forward with a construction agreement, your project moves into project coordination. DFR prepares preliminary plan Client visits showrooms and finalizes selections
|
| | Client Approves Final Plan
|
| | Client Reviews Proposal and Authorizes for Work to Begin
Team members preview the project site as required
DFR creates a fixed price proposal with scope of work.
|
| Preconstruction
DFR coordinates the transition from design to production overseeing the ordering of material packages, assists clients in selecting special order items, develops realistic schedules and conducts preconstruction meetings. |
| | |
